1. Accepting these Terms
Welcome to the online home of Artisan Gelato Cafe LLC. These Terms of Service form the agreement between you, the guest or visitor, and Artisan Gelato Cafe LLC, the dessert shop at 4723 E Breezy Patch Rd, Eagle Mountain - 84005-6392, United States (US). The digital systems that power ordering, loyalty, and scheduling on this site are designed, built, and cared for by ArtisanCafe on behalf of the Company.
By reading further, by placing an order, by carrying a loyalty card, by booking a tasting, or simply by stepping through the digital door of this website, you agree to be bound by these Terms. If you do not agree with any part of them, the kindest path is to stop where you stand and enjoy the parlor only in person, without the bells and whistles of the online tools.
We wrote these Terms in earthy, unhurried language so that the staff, the systems team, and the guest all start from the same page. Where a word feels heavy, a real human behind ArtisanCafe is ready to explain it before any obligation takes hold.
2. Who offers these services
These Terms bind you to Artisan Gelato Cafe LLC, a business that serves hand-crafted gelato desserts at its parlor address of record, 4723 E Breezy Patch Rd, Eagle Mountain - 84005-6392, United States (US). The Company can be reached by email at inbox@artisancafe.lol and by telephone at +16814873347.
Throughout these Terms, the words the Company, we, us, and our all point to Artisan Gelato Cafe LLC. The words you and the guest point to the person using the website, placing an order, or collecting a reward who is not acting purely as a company on a procurement desk. The words the systems team and ArtisanCafe point to the developers and designers who create and maintain the digital tools used on this site under the direction of the Company.
If the Company ever offers a shop at a second address, these Terms govern that counter exactly as they govern this one, closing the gap so that no guest is surprised by a different rule at a different marble slab.
3. Permission to use the website
ArtisanCafe grants you a personal, limited, revocable permission to view the pages, read the flavor descriptions, and use the ordering and reservation functions on this website, strictly for lawful, private purposes connected to buying a dessert treat. You may not copy large slabs of the site for a competing parlor, and you may not scrape the menu to run your own flavor catalog somewhere else without a written nod from the Company.
Permission to use the site stops the moment you step past the welcome mat into harmful activity. Running scripts that crush the server, probing the checkout for a dangling cart, planting a malicious code that tries to ride an order, or pretending to be another guest all end the welcome instantly and may be handed over to the people who handle computer misuse.
ArtisanCafe works to keep the site steady, but it makes no promise that the site will never pause or that every flavor page will always answer in a blink. The tools are built to be friendly, not to be a guaranteed public utility.
4. Placing an order
An online order is your genuine offer to buy the flavors, sizes, and add-ons you select at the price shown during checkout. When you press the confirm button and choose a pickup slot or a delivery window, the Company reviews the order against the live case inventory and the calendar of slots that the parlor can honestly fill.
The Company accepts an order only when it holds enough of the relevant batch and enough hands to serve you on time. When you receive an email confirming the order, that moment marks the agreement as sealed. If a flavor you chose ran out in the minutes between your selection and the checkout, the Company will hold your spot rather than charge you, and it will explain the swap or the refund before anything leaves the pass that keeps surprises light.
Food is living and seasonal, so small differences can appear between a picture on a screen and a scoop on a cone. The parlor never claims the photograph is an exact twin of the product; it promises the flavor and the freshness, not a museum replica of a topping.
5. Pickup slots and timing
Pickup slots exist to protect your time and the sanity of the scoop team. When you book a slot, the parlor reserves that minute for your order and tries hard to have the box waiting when you walk in. Arriving more than a few minutes past the slot usually means the gelato waits outside the cold shelf, so the box is held carefully and may soften while you linger.
If you cannot make the window, please tap the line in the reminder email to move the slot. The Company keeps a short grace so that a late bus does not turn a birthday treat into a teardrop. Where law allows, the Company charges nothing for moving a slot once, and keeps the kindness flowing through a busy stretch of the week.
A slot that nobody claims, without a word, is released and the food may be refreshed for another guest. No shop wants to waste churn, so an unclaimed order is handled under the cancellation rule set out later in these Terms.
6. Prices and payment
Every price on the site appears in the currency of the United States and stays complete on the tray card, meaning no hidden scoop fee sneaks onto the total at the last click. All prices include the sales tax calculated for the location of the parlor unless a line on the checkout says otherwise in plain words.
When you pay, your card details travel on an encrypted path to a certified payment provider. The Company never stores the full card number. You agree to pay the total shown at checkout, and to use a card you genuinely hold the right to spend.
If a correction arrives after a payment, for example a scanning error that priced a pint a dollar below the tray card, the Company will gently collect the honest difference or quietly refund it, never by acting without a word. Charitably, a mistaken overcharge is corrected as soon as the shop notices, which is usually the same day the drawer is counted.
7. Allergens, ingredients, and dietary needs
Honest food service is a promise the Company takes as seriously as the churn temperature. Every gelato pan carries a flavor card that states the main ingredients and flags the common allergens found in that batch. These flags are drawn from the ingredient record kept in the ArtisanCafe labeling portal, and the shop updates them the moment a recipe changes.
Because the parlor shares a case and a hand for many flavors, the Company can never promise a perfectly sterile kitchen for a severe allergy. Cross-contact can happen between a nut scoop and a cream scoop that rests in the same open case. A guest with a life-threatening allergy should treat the published flags as a starting map and talk with a server before ordering, every single time, so the risk is shared openly rather than left to a quiet guess.
When you tell the team about a dietary need, an email tag on the ticket repeats the note so both the counter and the kitchen see the same red brush stroke and honor it with care.
8. Loyalty punch cards
The Company runs a simple loyalty rhythm that rewards patience and habit with a free scoop. A printed or digital card collects one stamp for each served scoop under the parlor rule of the season. When eleven stamps sit on the card, the twelfth scoop is offered as a thank you from the counter.
Cards are worth the kindness of the house, not a cash balance. They cannot be traded for money, resold to a stranger, or stacked across two separate accounts to reach a reward faster. A card is personal to the holder who earned its stamps, and the Company may cancel a card it finds was padded through bending the stamps.
If a card is lost, the digital record lives in the ledger and a guest who can prove the era of the card with a phone number or an order email usually walks out smiling with a fresh card. Printed paper that carried no name rests on the honesty of the holder; we always scan for a kind outcome.
9. Tasting trays and catering
Tasting trays and catering orders bring the parlor to a birthday, a meeting, or an after-school gathering. When you request a tray through the contact route, the guest agrees to a minimum order quantity that keeps the churn whole and a lead time long enough for the case to chill a fresh batch.
The Company confirms a catering arrangement only in writing, usually by email, so that the date, the pan count, the delivery window, and the deposit all land on one shared page. The deposit is a hold on churn capacity; it returns into the total and never becomes a hidden fee unless the event vanishes past the point where the pans have already been spun.
Tray menus evolve with the seasons, as they should. A written confirmation locks the flavors that were agreed that day, and any change after that date depends on the fruit and the calendar agreeing to meet again.
10. Delivery and pickup of larger orders
Larger catering orders can travel to a venue when the shop offers delivery in that area. Delivery carries a fee shown clearly when you book the day, and the Company uses a local carrier or its own driver to keep the cold chain whole. The gelato needs to stay firm, so delivery windows are planned around the weather, not fought against it.
The delivery address you give must be one where an adult can receive the tray at the agreed window. If nobody opens the door and the tray cannot rest securely in a cool shade, the driver will wait a short beat and then return, and the guest will be contacted to sort out the best next step.
For pickup of a larger order, the same slot honesty from Section 5 applies with extra care. A three-hour gap between the box and the freezer is a recipe for a soup, so the parlor makes the cold-travel advice part of the confirmation note rather than a footnote nobody reads.
11. Accounts, registration choices, and safety
Most of the parlor runs without an account at all. A guest can order, earn, and redeem with only an email for the receipt. Where the Company offers a fuller account with saved addresses and faster checkout, the guest chooses the login and keeps the credentials as private as a recipe card.
You agree to keep your login details away from others and to tell the Company right away if you believe an account has been opened without your nod. The parlor trusts the person holding the right credentials, and it cannot be held responsible for misuse that follows from a guest handing over a password on friendly terms.
The Company may close an account that has sat unused for a long stretch, or an account used to cheat a loyalty rule, after telling the guest in plain language rather than through a silent lock on the back door.
12. What belongs on the menu and on the site
The words and pictures on this website are the voice of the Company and of ArtisanCafe, shared with you so you can decide what to taste. The flavor names, the descriptions, the churn dates, and the little stories written beside each pan are part of the parlor identity, and they do not become yours just because you read them on a screen.
You may quote a flavor line in a social post about a lovely Tuesday treat and share a photo of your own cone; that is the warm heart of a neighborhood shop. You may not take the Company menu and republish it as your own catalog, use the ArtisanCafe marks to pretend a different team built the parlor tools, or build a rival service on the words and layout of this parlor.
Any personal material you hand the site, the words of a catering note, the flavor wish you type into a message, stays yours in spirit. The Company uses it only to serve that note, and it asks no ownership over the sentence you wrote about your favorite flavor.
13. Our content and your rights in it
The design of this site, the ordering screens, the loyalty art, the flavor card layout, and the text belong to Artisan Gelato Cafe LLC and, for the systems themselves, to ArtisanCafe. These are protected by copyright in the way that a hand-painted counter mural is protected; the work is not free to be lifted just because it looks friendly.
By giving you permission to use the site for buying dessert, the Company does not hand over any copyright, trademark, patent, or trade secret tied to the tools or the recipes. The name ArtisanCafe, the parlor name Artisan Gelato Cafe LLC, and the flavor word marks are the shop identity, and using them without written permission to imply a partnership that does not exist is not welcome.
If you believe someone has copied your creative work onto this site in a way that steps on your rights, send a clear description to inbox@artisancafe.lol and the team will look at it promptly and honestly under the law of the place that governs these Terms.
14. Rules for using the tools fairly
The ordering and loyalty tools run on simple rules that keep everyone safe and the queue fair. You agree not to place an order you intend to walk away from, not to submit a stream of empty requests intended to slow the service, not to seek out a hole in the checkout to price a pan below its headline, and not to mislead the shop about an allergy you do not have so the counter wastes a careful gesture.
You also agree not to send the parlor messages that carry a malware ride, that try to pull passwords out of another guest, or that wander into territory where a kind stranger would be unwelcome. The counter is a shared room, and the same courtesy that keeps a line moving keeps the digital queue civil.
The Company may reject, pause, or cancel an order, a card, or an account where these rules are bent, and it will say so in a plain note rather than leaving a guest to wonder why an order went quiet.
15. Our promise and the limits on it
The sweetest promise in these Terms is that the Company will make every effort to deliver what you order: the flavor you chose, churned fresh, served at the right temperature, in the window you picked. Beyond that honest promise of service, the Company provides the website and its tools as they stand, on an as is and as available basis.
To the fullest extent the law allows, the Company makes no other guarantees about the website, about minutes-perfect uptime, about an order page that never stumbles on an elderly browser, or about a flavor page that reads identically on every phone model in the world. The tools are built with care and honesty, but they are a parlor convenience, not a life-support machine or a broker platform holding a fortune.
Nothing in these Terms tries to step around a guarantee the law cannot be asked to step around, such as a statutory responsibility for selling food that is safe to eat. Where the local law grants you a stronger protection, that protection keeps its place above these words.
16. Limits on legal responsibility
Within the widest frame the law allows, Artisan Gelato Cafe LLC and ArtisanCafe are not responsible for far-off or accidental harm that flows from using this website, such as missed work hours, a spoiled picnic, or a phone that slips out of a pocket while standing at the rail to pick up an order. The parlor would rather hand help at the counter than hand a heavy invoice.
The total responsibility of the Company for any single claim made under these Terms, whether it is about an order, a platform break, or a lost message, will not climb past the amount you paid the Company for the most recent order tied to that claim. For a pastry shop, that keeps the risk in scale with the beautiful but modest size of a dessert transaction.
These limits do not apply where the law closes the door on limiting a duty, for example duties that spring from fraud or from a decision to ignore a food-safety rule that caused real harm. Where such a duty cannot be limited, this section steps back and the lawful duty stands whole.
17. Links and third party tools
The site may point toward tools that ArtisanCafe does not own, such as a payment wall, a map street, or a social profile for the shop. Each of those third parties runs under its own Terms, and the moment you step onto their ground, their rules take over the relationship between you and that party, while these Terms still govern the parlor side of the visit.
ArtisanCafe chooses third parties who run secure, honest operations, but it cannot supervise everything they do every hour, the way a shop cannot stand behind the bakery next door. A guest who clicks away from the parlor site should read the rules posted on the destination before handing a stranger a card number or an address.
18. Cooling off between the door and the pan
Because food reaches a perishable, personal state quickly, an online order can be cancelled freely only before the kitchen starts to spin that churn. Once the batch is cooling for your slot, or once the confirmation is past the point where the pan has been reserved, cancellation falls under the spirit of a same-day product.
Where the local consumer law requires a longer cooling spell for certain online purchases, the Company honors that spell for the non-food side of the transaction, and it explains clearly which part of an order stays flexible. A few laws treat food made to order at your request as outside a blanket withdraw window, and the Company follows that carve-out honestly.
The easiest cooling off of all is to move the pickup, not to cancel it. When a plan changes, tap the reminder email link and the tray usually lands on a new day without any fee or fuss.
19. Events beyond the control of the shop
A thunderstorm rolling over Eagle Mountain, a broken chiller on the hottest afternoon, a delivery road that closes without warning, or a wider public emergency can all stop the parlor from serving on a schedule it had planned. When events beyond the reasonable control of the Company get in the way, the promised window shifts and neither side carries fault for the missed minute, as far as the law allows.
In those rare moments the Company does what a good neighbor would do: it tells the guest quickly, offers the earliest workable new slot, refunds any payment for an order it cannot serve, and saves the apology for the one who matters in the conversation. The customer is never asked to carry the storm alone.
20. The law that governs these Terms
These Terms are governed by the laws of the State of Utah in the United States, without pulling in the doctrine that might hand the dispute over to the laws of your chair simply because you browsed from a different chair. The federal and state laws that protect consumers where they truly live keep their stronger voice, because a parlor does not reach across the map to strip a guest of a home-ground protection.
If a disagreement about an order, a card, or a platform breaks between the guest and the Company, the first step is always a real conversation through inbox@artisancafe.lol or +16814873347, and the Company answers that conversation before it ever looks at a courtroom. The guest who prefers a court, where the law gives that guest the choice, may raise the matter in the courts that hold proper authority over the Company address in Eagle Mountain, Utah.
21. Changing these Terms
The Company may update these Terms as the parlor grows, as the systems gain a new feature, or as the law asks for a fresh sentence. When it does, the revised Terms appear on this page with a new date at the top, and a change that matters is called out so nobody misses it behind the fold.
An updated version binds the guest from the moment it is published on this page for the natural stretch of continued use. For an order or a booking that is already confirmed under the older Terms, the wording that stands at the time of that order keeps its grip on that particular visit, so the shop never rewrites a rule under a hot scoop already served.
22. If one line does not hold
Laws differ from one place to another, and it is possible that a single sentence in these Terms would not hold steady in one courtroom or another. If that happens, the rest of the Terms do not crumble like a softened cone. The line that failed is trimmed away, and the remaining lines carry the full spirit of the agreement ahead.
The Company would rather replace a failing line with a clean one that matches the original intent, on the side where the law can stand, than let a small tear in one paragraph release the whole promise. This section keeps that tidy repair in reach whenever it is needed.